User Systems Support Mobile Associate
KGTigerPhiladelphia, Pennsylvania, United States
Posted August 25, 2022
Contract
About the Company
KGTiger is a minority woman-owned tech company automating talent acquisition, HR, payroll, and global employer of record solutions.
Job Description
The User Systems Support (USS) Associate supports help desk staff and business activities, including the management of individual ticket assignments, resolution of support requests, and other tasks. The USS Associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external, independently and with limited supervision.
Requirements
- Establish and maintain working relationships with departmental associates
- Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks
- Modify network computing equipment and other peripheral devices to meet changing needs of users