Temporary Sr. Customer Service Associate

KHAITE is a luxury fashion brand seeking a Temporary Senior Customer Service Associate to join their team on a maternity leave coverage basis. The ideal candidate will have 5+ years of customer experience, preferably in the luxury or premium fashion apparel industry. The role will involve delivering premium, personalized customer service, managing orders, and ensuring continuity of service during the coverage period.

Requirements

• Strong analytical skills: ability to interpret data, identify trends, and drive actionable insights
• Experience leveraging performance dashboards, reporting tools, and ecommerce platforms
• Must be proficient in Excel and Powerpoint
• Proven ability to deliver a premium, high-touch client experience and manage complex escalations with discretion
• Clear, polished communicator with a luxury-appropriate tone
• Excellent time-management skills; able to prioritize effectively and handle multiple high-impact tasks

Benefits

• Medical, dental, and vision programs
• Company bonus plan
• Employee discounts and perks
• 401k plan with employer match