IT Help Desk Manager

We are looking for an IT Help Desk Manager to lead and evolve our IT support function as Kin continues to scale. This role exists to ensure employees receive fast, reliable, and high-quality technical support while building systems, processes, and a team that can grow with the business.

Requirements

• 3-5 years of experience in IT support, including at least 1-2 years leading or supervising a team
• Proven experience managing a help desk or IT support function in a fast-paced environment
• Hands-on experience with ITSM platforms (e.g., Jira Service Management, Zendesk, ServiceNow)
• Strong knowledge of macOS and Windows environments, SaaS administration, and endpoint management

Benefits

• Competitive salary and company equity
• 401(k) with company match up to 4% of eligible earnings
• Multiple medical plan options, plus dental and vision coverage
• Company-funded HSA contributions (based on medical plan selection)
• Company-paid life insurance and short-term disability
• Health & Wellbeing
• Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
• Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
• Career mobility and internal growth opportunities across the organization
• Professional development budgets for certifications, conferences, and learning available, subject to management approval