Manager, Quality Operations

The Quality Operations Manager will provide tactical direction to both the on-the-floor quality individuals and the Quality Engineers when issues arise during the manufacturing process. The role involves liaison with other functional teams such as production, QC Lab, Engineering, external customers, regulatory, and project teams to serve as subject matter expert pertaining to quality operations processes and increasing the site’s quality level.

Requirements

• Provide leadership, direction, and support to Quality Improvement Programs within the Quality Operations group using Six Sigma Principles.
• Provide essential support and guidance to Quality on-the-shopfloor and Quality Engineers with respect to technical issues, employee issues, company policy, site processes and Good Manufacturing Practices.
• Ensure direct reports receive annual performance appraisals, have regular access to 1:1 sessions, are provided with clear job descriptions of routine accountabilities, plus additional SMART goals and objectives, as well as the development and training plans, as appropriate.
• Routine interaction with external customers and regulatory authorities, through technical interfaces and inspection/audits.
• Serve as the management resource for planning the Quality Operations group set through the S&OP process.
• Responsible for the effective management of daily quality and compliance issues, together with developing and executing medium to long-term strategic project plans that align with the site’s business goals, objectives, and requirements.
• Providing meaningful insight and input into management decision making processes, steering teams, and strategic site meetings.
• Champion the development of site compliance programs and training initiatives.
• Responsible for ensuring that members of the Quality Operations group close deviations, CAPAs and/or audit actions within the established timelines.
• Accountable for financial planning and delivery of agreed-upon department budgetary goals and objectives.

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• 401k Benefits