AV Operations Technician role at Kinly, a unified global leader in collaboration, systems integration, and managed services. The role involves providing technical expertise in complex AV systems, supporting Microsoft Teams and Zoom, and managing digital signage systems. The specialist will also provide strategic consultancy on technology roadmaps and system integration, and contribute to small-scale AV projects. The job requires a proven Audio Visual professional with expertise in various codecs, signal routing, and matrix switching, and strong understanding of SIP/H.323 protocols and cloud-based conferencing services.
Requirements
- Proven experience in a corporate environment across a broad range of AV technologies and their integration within an enterprise IT environment.
- AV Systems: Deep understanding of audio, video, lighting, and control systems, including various codecs, signal routing, and matrix switching.
- Video Conferencing: Expertise in major platforms (e.g., Microsoft Teams Townhall & Zoom)
- Advanced troubleshooting of video, audio, and content sharing issues.
- Understanding of SIP/H.323 protocols and cloud-based conferencing services.
- Microsoft Teams Ecosystem: Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting (Windows and Android).
- Deep understanding of MTR peripherals (certified cameras, microphones, speakers, touch panels).
- Proficiency in network optimisation for Teams, including QoS and understanding of media traffic requirements.
- Audio Systems: Advanced knowledge of digital signal processors (DSPs) (e.g., Biamp Tesira, QSC Q-SYS, Shure IntelliMix).
- Expertise in microphone technologies (wired, wireless, beamforming arrays) and optimal deployment.
- Strong understanding of loudspeaker systems, amplification, acoustic principles, audio routing, mixing, and gain structure optimisation.
- Familiarity with Dante/AVB/AES67 audio networking protocols.
- Display Technologies: Expertise in projectors, interactive displays, LED walls, and commercial-grade LCD/OLED screens.
- Understanding of display calibration, resolution management, and video distribution technologies (HDMI, DisplayPort, HDBaseT, SDVoE, NDI).
- Control Systems: Advanced programming and troubleshooting skills for major control platforms (e.g., Crestron, Extron, AMX), including ability to diagnose and modify complex control code.
- Digital Signage: Proficiency with enterprise-grade digital signage platforms (e.g., BrightSign, Scala, Appspace, Tripleplay) and content management systems (CMS).
- Network & IT Integration: Strong understanding of TCP/IP networking, VLANs, QoS, DHCP, DNS, and network security principles.
- Proficiency with Windows and macOS operating systems as they relate to AV endpoints.
- Experience with remote management and monitoring (RMM) tools for AV devices.
- Maintenance & Diagnostics: Proficiency with AV test equipment (e.g., signal generators, audio analysers, network sniffers).
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent communication, active listening, and client-facing professionalism, able to articulate complex technical issues to diverse stakeholders.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
