The AV Technical Operations Manager is responsible for ensuring the seamless, high-quality, and efficient delivery of AV services within a fast-paced, technology-driven environment. This role requires strong technical expertise, effective leadership, and exceptional organisational skills to manage daily operations, implement governance, and drive accountability within the team.
Requirements
- Proven experience in AV operations
- Solid tenure in a team leadership or supervisory role
- Demonstrated Level 3 Expertise in advanced troubleshooting and problem-solving
- Experience in managing and coordinating AV support across multiple sites
- Highly desirable industry certifications
- Deep understanding of various AV technologies and systems
- In-depth knowledge and troubleshooting experience with major AV control platforms
- Expert-level understanding and support for enterprise-grade video conferencing solutions
- Advanced knowledge of professional audio systems
- Proficiency with various display technologies and associated calibration/optimisation
- Experience with digital signage platforms, content management systems, and display network management
- Understanding of live streaming, video recording, and content distribution technologies
- Strong understanding of AV over IP technologies and their integration into corporate network infrastructures
- Basic to intermediate knowledge of networking concepts
- Experience in using AV monitoring and management platforms
- Proficiency in using enterprise-level IT Service Management platforms
- Ability to utilise diagnostic tools and methodologies
- Understanding of how various AV components integrate and interact
- Ability to mentor and coach team members
- Project management skills
- Excellent verbal and written communication skills
- Ability to communicate effectively with diverse audiences
- Strong critical thinking and analytical skills
- A strong commitment to delivering high-quality service and ensuring client satisfaction
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
