Ensera Design is a world-class user-centred innovation and product development consultancy seeking an IT Support Engineer to join their team in Bristol, England. The role involves providing ongoing IT support to the design & product development business, contributing to wider group projects, and occasional travel to other Ensera locations.
Requirements
- Proficient in managing and troubleshooting Windows 11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
- Experience supporting on-premises hardware, servers, and services.
- Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
- Experienced in collaborating with external service providers to resolve complex issues and deliver projects.
- Proven track record of driving continuous improvement in IT projects and systems.
- Experienced in deploying, configuring, and testing new software, hardware, and IT infrastructure.
- Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
- Expertise in data migration with minimal disruption to business operations.
- Proven ability to provide training on common IT issues, new systems, and security best practices.
- Solid understanding of data protection regulations and security best practices.
- Tracking and managing IT assets, ensuring up-to-date records.
Benefits
- Performance-related company-wide bonus.
- Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
- Private healthcare for you and your family.
- Enhanced maternity and paternity leave.
- Salary exchange pension scheme.
- 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
- Access to our Employee Assistance Programme and digital wellbeing platform.
- Cycle to Work & Electric Vehicle Lease schemes.
- Death in service (x4 gross salary).
- Training and development opportunities, including dedicated learning days and regular knowledge-sharing sessions.
- Free lunch the first Monday of every month alongside our company-wide meeting.
- Free breakfast every Wednesday, and plenty of opportunities to socialise, including team-organized activities, summer and Christmas parties, and more.
