Senior Product Manager, AI (Customer Agent)

At Klaviyo, we're looking for a Senior Product Manager to drive the strategy and execution for Klaviyo's Customer Agent experience. In this role, you will own the full lifecycle of the AI agent product — from brand onboarding and configuration to live customer interactions and continuous optimization.

Requirements

• 5–8+ years of product management experience, with direct experience building and shipping AI or ML-powered products.
• Strong understanding of modern AI systems, including LLMs, retrieval-augmented generation (RAG), and agent architectures.
• Proven ability to design and ship high-quality user experiences for complex products, with strong product and design instincts.
• Experience building growth-oriented product experiences, including onboarding flows, activation funnels, and in-product experimentation.
• Strong technical fluency with the ability to collaborate closely with engineers and data scientists on system design and tradeoffs.
• Excellent analytical and problem-solving skills, with the ability to define and measure success through clear metrics.
• Strong cross-functional communicator who can align teams around a shared vision and execute effectively.
• Track record of shipping products with meaningful customer impact and iterating quickly based on feedback.

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments