INT-CE8E683 | OSS TECH I
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The OSS Tech I is responsible for providing technical assistance to end-users and IT infrastructure support, ensuring all IT related issues or requests are facilitated.
Requirements
- Provides first-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assists centralized Network team
- Assists Asset Management Team in inventory of IT assets
- Performs deployment and movement of IT assets
Benefits
- Paid Time Off
- Health Insurance
- Retirement Plan