XTN-0350401 | CUSTOMER OPERATIONS DIRECTOR
KMC Solutions IncPhilippines • United States
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The Enseo Customer Operations Director oversees and manages customer-facing operations to ensure efficient processes, high customer satisfaction, and operational excellence.
Requirements
- Bachelor's degree in business administration or computer science
- Minimum 5 years of customer support experience, including 2 years in a supervisory or management role
- Strong analytical and problem-solving skills
- Proficiency with customer support systems such as Zendesk and NetSuite
- Excellent English communication skills (Listening, Reading, Writing and Speaking)
- Strong attention to detail & documentation skills
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves