XTN-0951746 | REPORTS ANALYST
KMC Solutions IncUnited States
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Zenni is hiring a Sr. Customer Service Reports Analyst to analyze data and metrics on Customer Service team operations and performance, and to identify trends to optimize performance.
Requirements
- Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields
- 2+ years of experience in Data Analytics
- Experience with a data visualization tool (e.g. Looker)
- Excellent verbal and written English communication skills
- Strong problem-solving skills and the ability to propose innovative solutions
- Effective project management skills with the ability to prioritize and manage multiple tasks
- Extensive SQL Skills
- Knowledge of CRM and CCaaS systems and their integration with business processes
- Analytical thinking with a focus on translating data insights into actionable strategies
Benefits
- Healthcare
- Generous PTO
- 13th Month Pay
- Monthly De Minimis
- Annual Zenni Gift Card