XTN-3D45402 | CUSTOMER SERVICE ADVOCATE

Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role represents Zenni’s customer-obsessed culture and champions the interests of Zenni customers, ensuring that they receive high-quality and consistent service.

Requirements

• 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
• Strong experience in voice Customer Service Support, with voice as the primary channel handled
• Experience in email support is also required
• Track record of staying in roles for at least a year, reflecting reliability and long-term commitment
• Excellent verbal and written communication skills
• Customer-first mindset with an empathic approach to problem-solving
• Adaptable to a changing or rotating schedule depending on the company’s needs
• Can-do attitude
• Professional, personable and someone who is willing to adapt to change
• Creative mind to create memorable customer service experiences

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves