Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role represents Zenni’s customer-obsessed culture and champions the interests of Zenni customers, ensuring that they receive high-quality and consistent service.
Requirements
- 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
- Strong experience in voice Customer Service Support, with voice as the primary channel handled
- Experience in email support is also required
- Track record of staying in roles for at least a year, reflecting reliability and long-term commitment
- Excellent verbal and written communication skills
- Customer-first mindset with an empathic approach to problem-solving
- Adaptable to a changing or rotating schedule depending on the company’s needs
- Can-do attitude
- Professional, personable and someone who is willing to adapt to change
- Creative mind to create memorable customer service experiences
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves