XTN-3E3D512 | CUSTOMER SUPPORT TRAINER
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Trainers play a crucial role in the professional development and competency of individuals within a business environment. As a Training Specialist III, you will be expected to assess the training needs of employees or clients and help develop programs that enhance their abilities and performance.
Requirements
- Assesses Learning and Development (L&D) needs of internal and external partners and stakeholders
- Design and develop training materials, including manuals, online courses, and multimedia presentations
- Collaborate with subject matter experts to ensure content accuracy and relevance
- Conduct needs assessments to identify gaps in skills and knowledge across various departments
- Attend in most if not all strategic meetings, calibration, and departmental meetings
- Work closely with the Senior Trainer, HR, and department leaders to align training initiatives with organizational goals and objectives
- Provide coaching and support to managers in identifying training opportunities for their teams
- Stay current on industry trends and best practices in training and development to continually enhance our training offerings
- Facilitate engaging and interactive training sessions, workshops, and seminars to employees at all levels
- Monitor and assess participant engagement and understanding during training sessions, adapting methods as necessary
- Implement evaluation tools to measure the effectiveness of training programs, using feedback to make continuous improvements
- Analyze training outcomes to determine the return on investment and impact on employee performance
- Prepare and present reports on training metrics, highlighting successes and areas for improvement
- Mentor junior training staff, providing guidance and support in their professional development
- Lead training projects, ensuring timely delivery and adherence to quality standards
Benefits
- Premium Pay: Holiday Premium, Overtime Pay, and Night Differential
- Above Standard Leave Credits
- Quarterly Bonus
- HMO Coverage
- Group Life Insurance
- 13th Month Pay