XTN-5911794 | CUSTOMER SERVICE ADVOCATE
KMC Solutions IncMakati, Philippines
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team, supporting global customers 24/7/365 across various channels.
Requirements
- 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
- Strong experience in voice Customer Service Support, with voice as the primary channel handled
- Experience in email support is also required
- Track record of staying in roles for at least a year, reflecting reliability and long-term commitment
- Excellent verbal and written communication skills
- Customer-first mindset with an empathic approach to problem-solving
- Adaptable to a changing or rotating schedule depending on the company’s needs
- Can-do attitude
- Professional, personable and someone who is willing to adapt to change
- Creative mind to create memorable customer service experiences
- Go above and beyond to provide outstanding white glove customer service
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves