XTN-6273108 | IT SERVICE DELIVERY TECHNICIAN (GERMAN-SPEAKER)
KMC Solutions IncSanta Rosa, Laguna, Philippines
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The IT Service Desk Analyst will provide first-level support for the EMEA region, troubleshoot and resolve hardware, software, and network issues, and ensure timely resolution of incidents and service requests. The ideal candidate will be fluent in German and have experience with IT service management tools, preferably ServiceNow.
Requirements
- Fluency in German
- Experience with IT service management tools, with a preference for ServiceNow
- Strong problem-solving skills and the ability to troubleshoot hardware, software, and network issues
- Excellent communication skills and the ability to inform users about IT service interruptions
- Ability to manage multiple incidents and service requests efficiently
- Strong documentation skills and attention to detail
- Customer-focused mindset with a commitment to improving the customer experience
- Ability to work in a fast-paced environment and handle stressful situations calmly
- Completed education, preferably in Technical or Business informatics
- Knowledge and practical experience in Microsoft related systems, network technologies, and PC Support
- Typically requires 3 years' experience in IT or at least close to IT
- ITIL Certification is a plus
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves