XTN-6F02921 | CUSTOMER SERVICE ADVOCATE
KMC Solutions IncDelaware, United States
Posted January 5, 2026
Full Time
About the Company
Zenni's award-winning Customer Service team provides high-quality and consistent service to global customers 24/7/365.
Job Description
Customer Service Advocates have a critical role on Zenni's award-winning Customer Service team, supporting global customers 24/7/365 across various channels. The role champions customer interests, providing high-quality and consistent service.
Requirements
- 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
- Strong experience in voice Customer Service Support, with voice as the primary channel handled
- Experience in email support required
- Track record of staying in roles for at least a year, reflecting reliability and long-term commitment
- Excellent verbal and written communication skills
- Customer-first mindset with an empathic approach to problem-solving
- Adaptable to a changing or rotating schedule depending on the company's needs
- Can-do attitude, enthusiastic about working every day and willing to step-in wherever needed
- Professional, personable and willing to adapt to change
- Creative mind to create memorable customer service experiences
Benefits
- 13th Month Pay
- Complimentary lunch and coffee available in office