XTN-96DE729 | CLIENT SUCCESS MANAGER
KMC Solutions IncNew York, New York, United States
Posted February 12, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
The Client Success Manager is responsible for fostering strong relationships with clients, ensuring they receive maximum value from our managed services, and driving satisfaction, retention, and account growth.
Requirements
- 3+ years in technical account management, technical pre-sales, customer success, or technical support services—preferably in IT, MSP, SaaS, or technical services.
- Excellent communication, relationship-building, and organizational skills.
- Ability to understand and communicate technical concepts clearly.
- Experience using CRM and ticketing system solutions.
- Proven ability to manage multiple accounts with varying levels of complexity.
- Familiarity with MSP tools (PSA, RMM, documentation platforms)
- Good understanding of IT infrastructure and service delivery
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves