XTN-B01B455 | 1ST LEVEL SUPPORT ENGINEER
KMC Solutions IncPhilippines
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site “smart hands” technicians in the data center.
Requirements
- Respond to and manage customer support tickets in a timely, professional manner.
- Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
- Coordinate with on-site data center technicians (“smart hands”) to execute tasks such as hardware checks, cabling, and device resets.
- Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
- Monitor system alerts, logs, and dashboards to proactively identify issues.
- Contribute to internal knowledge base and process improvements.
- Ensure high standards of reliability, accountability, and confidentiality in all work.
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves