XTN-CA0F655 | SPANISH CUSTOMER SUPPORT TECHNICIAN
KMC Solutions IncLocation not specified
Posted January 14, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
We are looking for a Spanish Customer Support Technician to provide exceptional customer service and troubleshooting skills. The role involves handling incoming communications, updating user profiles, and resolving assigned tickets in a timely and professional manner.
Requirements
- Receiving all incoming communications from Calls, Chat, Emails and/or Web Tickets
- Providing exceptional World-class Customer Service and excellent troubleshooting
- Handling inbound / outbound call with a minimum of 7 hours 30 Minutes
- Resolving all assigned Severity 1-3 Tickets
- Maintaining an average of 4 hours response time to tickets
- Maintaining an average of 30 to 60-minute call handling time