XTN-FB6B824 | TRAINING COORDINATOR

The Training Coordinator will assume responsibility for internal and external operational functions related to public instructor lead virtual or in-person training events, onsite training, and eLearning and certification offerings.

Requirements

• Manage class enrollments for public training courses, including reconciliation of payments.
• Manage class cancellations for public training courses, including student notifications and refunds.
• Support and work closely with Customer Success, Sales, Consulting, and Support teams.
• Manage the logistics related to training classes: Ordering of course manuals, manage technical issues.
• Process partner and training vendor invoices.
• Manage and monitor the internal use of our training infrastructure.
• Manage and register the use of our eLearning and Certification products.
• Coordinate assignment of trainers and handle communication with trainers related to upcoming training events.
• Collect training feedback and suggestions for improvement.
• Creating and maintaining reports on all training events, revenue, margins, expenses, trainer utilization, PO’s etc.
• Assist with analysis on revenue and expenses.
• Tracking PR’s, PO’s and the closure of these items.
• Manage customer requests and questions via email, phone/virtual meetings, and other forms of communication as appropriate.
• Escalate technical issues to technical experts.
• Support the relationship with training partners.
• Maintain a list of certified training partners.
• Manage customer satisfaction issues and escalate as needed.

Benefits

• Great place/environment to work.
• Career Advancement.
• Enhance your technical skills.