XTN-FD28348 | IT SUPPORT ENGINEER

We are looking for an experienced Support Engineer with a background and expertise in supporting a global organization with their internal IT needs to join our team! The ideal candidate will have experience with Software as a Service (SaaS) products and strong technical skills and problem-solving abilities in both Mac and Windows.

Requirements

• Background and 2 + years of experience in IT Service Desk operations
• 2+ years of experience in IT support in an environment with both Windows and MacOS and supporting Okta managed applications
• Strong experience in Google Workspace, Slack, and other industry leading SaaS applications
• Strong knowledge of PC/Mac operating systems, applications, networks, and hardware
• Experience administering Zoom conferencing and modernized user experience
• Experience with working with ticketing systems Zendesk is preferred
• Strong technical skills, including knowledge of operating systems, networking, hardware, and software
• Excellent problem-solving and communication skills
• Ability to work independently, multi-task, and establish priorities
• Passion for learning, improving, and Growing in the field of IT
• Strong communication skills, including presentation skills and ability to tailor communications for the intended audience
• Ability to participate in an on-call rotation that includes nonstandard office hours to achieve 24x7 support

Benefits

• Opportunity to work with a globally distributed team
• Strong communication skills, written and verbal, in both Hebrew and English