Professional Services Engineer (Hybrid)

KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents. The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success.

Requirements

• Develop and maintain comprehensive knowledge of products and security awareness practices
• Implement and configure products for small to mid-sized business customers post-purchase
• Build and maintain strong relationships with key customer contacts
• Record and track customer deployment activities
• Support Snr. Professional Services colleagues and mentor junior team members as needed
• Adhere to and promote security awareness practices
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s)
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems
• Complete all policy requests received from customers or when supporting other team members

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses