Tech Support (Hybrid)

KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. The company is pioneering a new era of security and looking for a Technical Support Specialist to provide world-class assistance to its global customer base.

Requirements

• Manage technical support tickets and phone calls in English and Portuguese for customers worldwide
• Host and facilitate technical webinars and product demonstrations for a global audience
• Assist customers in implementation and configuration of the KnowBe4 platform
• Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs
• Manage ticketing queue, ensuring timely resolution of reports and requests
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses