Technical Support Manager (Remote, BRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. The company is seeking a Technical Support Manager to join its team in Brazil. The Manager of Technical Support will provide technical expertise, leadership, and support of the daily activities of the Technical Support Engineering team.

Requirements

• Manage, build and develop a customer-focused team
• Assess technical skills of staff and develop on-going training programs
• Make decisions quickly based on a solid understanding of security principles and best practices
• Ensure service levels are met and measure performance against them

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays
• Paid parental and adoption leaves
• Professional development opportunities
• Employee Networks and volunteer opportunities
• Vibrant office culture with world-class amenities
• Great Place to Work Certified