Technical Support Engineer (Remote, BRA)

As a Technical Support Engineer, you will provide well-thought out and reliable direction to help customers integrate, deploy and maintain the CrowdStrike service. You will take ownership of customer issues, meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Requirements

• 3+ years of customer support, technical support, system administration or related customer facing role
• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
• Ability to learn new technologies quickly
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team
• Outstanding analytical and organizational abilities
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Professional fluency with the English Language

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe