As a Technical Support Engineer, you will work with CrowdStrike customers globally, resolving technical issues, and learning new technologies. The role involves working with internal teams, creating knowledge base content, and providing excellent customer service.
Requirements
- Bachelor’s Degree or equivalent
- Technical expertise on Windows and Linux platforms
- 2+ years of customer support, technical support, system administration or related customer facing role
- Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors
- Expertise in managing and troubleshooting SIEM solutions
- Passion for solving customer issues and advocating for their success
- Ability to learn new technologies quickly
- Excellent relationship management, customer service and communication skills
- Ability to work independently with little direct supervision and as a part of a team
- Outstanding analytical and organizational abilities
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees
- Employee Networks, geographic neighborhood groups, and volunteer opportunities
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
