Director of Risk Operations
KoalafiRichmond, Virginia, United States • Virginia, United States
Posted April 9, 2026
Full Time
About the Company
Koalafi is a fintech company that provides flexible lease-to-own financing to retailers across the country.
Job Description
Director of Risk Operations at Koalafi, responsible for end-to-end operational fraud prevention and risk review across merchant and customer portfolios.
Requirements
- 6+ years of experience in fraud operations, fraud investigations, or risk management within a financial services or fintech environment
- 2+ years of people management experience, with a track record of developing individual contributors
- Direct experience with merchant fraud, point-of-sale financing, or B2B2C financial products strongly preferred
- Familiarity with consumer regulatory requirements relevant to fraud and disputes (CFPB, FCRA, Reg E, UDAAP)
- Strong process improvement orientation
- Excellent written communication skills
- Sharp pattern recognition and investigative instincts
- Data literate
- Collaborative and low-ego
- Genuinely excited about AI and actively experimenting with how it applies to your domain
Benefits
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
