Senior Manager, Loan Operations

Koalafi is looking for a Senior Manager, Loan Operations to stand up and scale the operational infrastructure for a new non-prime installment loan product. The ideal candidate is an operational leader with experience in consumer lending, fintech, or financial services, who can build and own operational excellence in a regulated fintech environment.

Requirements

• 5–8 years of experience in consumer lending operations, servicing, collections, or related functions
• Experience with installment loans, personal loans, or other regulated consumer credit products strongly preferred
• Direct experience managing customer service and/or collections teams (internal or outsourced)
• Familiarity with loan servicing platforms, dialers, CRM systems, and payment processing tools
• Working knowledge of consumer lending regulatory frameworks (FDCPA, UDAAP, FCRA, state lending regulations)
• Strong analytical skills with experience building and managing operational KPIs
• Excellent cross-functional collaboration skills and comfort working with Product, Risk, Legal, and Engineering partners

Benefits

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs