Customer Service Representative Opportunities

We're looking for customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business! In this role, you'll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.

Requirements

• A University Degree will be highly regarded, but is not essential
• Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
• An effective and empathetic communicator
• Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
• Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
• An excellent multitasker – you’ll be managing multiple projects and priorities at once, keeping everything on track without missing a beat

Benefits

• complimentary Kogan First Membership
• team exclusive discounts
• Health & Wellness program
• Learning & Development
• Lunch & Learns
• Hackathons
• Team member referral program
• Company and team events and celebrations
• community engagement (volunteering)
• extensive career development opportunities