Support Engineer
KognitosBengaluru, Karnataka, India
Posted March 5, 2025
Full Time
About the Company
Kognitos is rewriting how enterprises interact with software—using plain English and the power of Generative AI.
Job Description
Founding Support Engineer to diagnose and resolve complex technical issues related to automation flows, GenAI prompts, integrations, and performance. The role involves building customer relationships, collaborating with Engineering, and driving key KPIs like case deflection, time to resolution, and CSAT.
Requirements
- 5+ years in a technical role (support, QA, development) within a high-growth or enterprise SaaS environment
- Strong grasp of automation, integration workflows, and modern cloud infrastructure (AWS, Azure)
- Experience with GenAI concepts, prompt engineering, and reducing hallucinations
- Solid debugging skills, with familiarity in tools like Datadog, Intercom, Jam.dev, or equivalent
- Comfort writing or reading scripts in Python, Bash, or similar languages
- Clear, confident communicator—especially when breaking down complex issues for non-technical users
- BS in Computer Science or related field (or equivalent practical experience)
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance