The Claude AI & Automation Specialist is a lead-level individual contributor responsible for driving the adoption, implementation, and deep working knowledge of Claude across every function within Koin’s multi-brand e-commerce business. This role requires process automation and workflow building, training & team enablement, prompt engineering & output quality, AI strategy & innovation, and cross-functional collaboration.
Requirements
- Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings
- Develop multi-step workflows that integrate Claude with existing business systems and tools
- Design and implement agent-based architectures including sub-agents and orchestration agents to handle complex, multi-stage business processes
- Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns
- Evaluate and implement automation platforms (e.g. Make, n8n) alongside Claude to create end-to-end workflows
- Document all automations with clear logic, dependencies, and maintenance requirements
- Monitor automation performance and iterate based on output quality and reliability
- Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation
- Design and deliver structured training programmes to upskill team members across all departments in effective AI usage
- Create formal training materials including guides, video walkthroughs, and reference documentation
- Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows
- Build self-serve templates, tools, and resources that enable teams to leverage Claude independently
- Track and report on team adoption metrics and AI literacy across the business
- Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team
- Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code
- Establish best practices and style guides for prompt engineering across different use cases
- Build and maintain a library of tested, high-performance prompts for recurring business tasks
- Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case
- Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs
- Contribute to the development of the business’s AI adoption roadmap and strategic priorities
- Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations
- Identify opportunities where AI can create competitive advantage or unlock new capabilities
- Benchmark Koin’s AI maturity against industry best practice and recommend improvements
- Provide input on build-vs-buy decisions for AI-powered tooling and integrations
- Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points
- Act as the central point of contact for AI-related questions, requests, and project scoping across the business
- Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms
- Communicate progress, impact, and learnings through regular reporting to leadership
Benefits
- Full-time position
- Salary of $4,000 (USD) per month
- Fully remote role for LATAM-based candidates aligned with UK business hours
- Full training on Koin’s internal systems, tools, and operational processes
- Huge opportunity for career development as Koin incorporates AI into every element of the business — this role will grow as our AI capability grows
- Opportunity to define and own a new capability within a fast-growing international e-commerce business
- Direct exposure to leadership and the opportunity to shape the business’s AI strategy from the ground up
- Work across multiple brands, markets, and business functions
- Supportive and collaborative working environment with a strong focus on innovation
- Opportunity to work at the cutting edge of AI application in a commercial setting
- Access to Claude Pro and all necessary AI tooling to perform the role effectively
