Kombo is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function.
Requirements
- Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
- Customer Guidance: Assist customer engineers via Slack, email & occasional video calls â clear, concise, and technical.
- Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
- Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
- Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
Benefits
- Regularly win G2 badges for âBest Supportâ
- Customers consistently tell us our support is the best theyâve ever experienced
- Excellent support isnât a side function â itâs a core product advantage