Technical Support Engineer

Kombo is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function.

Requirements

• Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
• Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
• Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
• Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
• Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.

Benefits

• Regularly win G2 badges for “Best Support”
• Customers consistently tell us our support is the best they’ve ever experienced
• Excellent support isn’t a side function — it’s a core product advantage