Specialist, Customer Support / カスタマーサービス / 고객 지원 담당자

KOMODO is looking for a Customer Support Specialist to join their team in Akihabara, Tokyo. The successful candidate will respond to customer inquiries in Korean and Japanese about the Steam Deck portable gaming PC, games, and upcoming manga-related projects.

Requirements

• Native-level Korean skills
• Business-level or higher Japanese skills
• Experience in proposing and improving systems and business processes based on customer trends or feedback to improve customer satisfaction
• Ability to flexibly respond to circumstances by coordinating closely with teams and other departments without relying on individual decisions
• Passionate about the game and manga industries
• Experience in one project for at least 2 years and achieving goals
• Experience in leading or managing a team in any department

Benefits

• Private health insurance
• Lifestyle and fitness benefits
• Generous paid time off
• Free games and manga
• Free language classes