Product Support Manager - Industrial Printing

Konica Minolta is seeking a Product Support Manager to join their team. The role involves overseeing the product support lifecycle, assisting front-line staff, escalating complex issues, and ensuring effective knowledge sharing across teams. The role offers a collaborative team culture and opportunities for professional growth.

Requirements

• Proven experience in Industrial Print or Production Print industries
• Strong understanding of production print environments
• Knowledge of workflow automation, variable data printing, and digital front-end systems
• Strong technical background with experience in product support or a related field
• Excellent problem-solving skills and the ability to manage escalations effectively
• Strong communication and collaboration skills to work with internal teams and external partners
• Experience in knowledge management and self-service enablement
• Proven ability to analyse product and service performance and implement improvements

Benefits

• Paid parental leave
• Flexible workplace policies
• Domestic violence policy
• Inclusive and fair working environment
• Equal opportunities for applicants from all backgrounds