Product Support Manager - Industrial Printing

We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.

Requirements

• Proven experience in Industrial Print or Production Print industries.
• Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
• Knowledge of workflow automation, variable data printing, and digital front-end systems.
• Strong technical background with experience in product support or a related field.
• Excellent problem-solving skills and the ability to manage escalations effectively.
• Strong communication and collaboration skills to work with internal teams and external partners.
• Experience in knowledge management and self-service enablement.
• Proven ability to analyse product and service performance and implement improvements.

Benefits

• Generous Paid Time Off
• 401k Matching
• Paid Parental Leave
• Flexible Workplace Policies
• Domestic Violence Policy
• Support for Diversity and Inclusion
• Equal Opportunities