Operations Analyst

As an Operations Analyst, you will work on a variety of topics that matter to our customers, solving problems with speed and care, and helping shape what great support looks like at scale.

Requirements

• 1–3 years in a customer-facing role, ideally in Fintech or SaaS.
• Fluent in English.
• Detail-oriented and process-driven, with a knack for following (and improving) structured workflows.
• Someone who takes ownership, asks questions, and doesn't wait to be told what to do.
• Comfortable picking up new tools quickly; experience with Intercom or similar is a plus.

Benefits

• Health Insurance via Kota with a generous allowance
• Workplace Pension with matched contributions up to 5% via Kota
• WFH stipend to support your home office setup
• 25 days of Paid Time Off (PTO)
• Annual company-wide offsite + dedicated team offsite
• Attractive stock options for all employees