Branch Operations Manager-BRANCH BANKING-Branch Banking
KotakAhmedabad, Gujarat, India
Posted December 31, 2022
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The Branch Operations Manager will lead the Service Team, ensuring regulatory and procedural compliance, conducting branch audits, and improving customer service. Responsibilities include authorizing and checking transactions, vaulting and key custody, and managing branch employees. The role also focuses on portfolio enhancement, retention, and cross-selling.
Requirements
- Customer service oriented
- Meticulous
- Eye for details
- Ability to manage and motivate front office staff
- Thorough understanding of banking
- Graduate/MBA
- 6-8 years experience
- 4-6 years experience
- Customer orientation
- Team leader qualities