Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
KotakIndore, Madhya Pradesh, India
Posted February 3, 2026
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
Manage collections and recovery operations, oversee repossession activities, and lead a team while maintaining compliance and operational efficiency.
Requirements
- Monitor and maintain collection performance across the assigned portfolio
- Manage repossession activities and coordinate with repossession agents and sales teams
- Liaise with collection agencies and handle legal formalities related to collections and repossession
- Conduct field visits and train and guide the collections team