Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
KotakNoida, Uttar Pradesh, India
Posted April 8, 2026
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area, overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts.
Requirements
- Monitor and maintain collection performance
- Manage repossession activities
- Liaise with collection agencies
- Handle legal formalities
- Conduct field visits
- Train and guide the collections team
- Ensure adherence to bank policies and regulatory guidelines
Benefits
- On-site work location
- Opportunity to lead a team