Customer Assistance Manager-Personal Loan-Hardship Assistance Unit

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area, overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations and compliance with internal standards.

Requirements

• Monitor and maintain collection efficiency across assigned portfolios.
• Manage repossession activities in coordination with repossession agents.
• Oversee the sale of repossessed assets to maximize recovery.
• Ensure compliance with legal and regulatory requirements during repossession.
• Liaise with external collection agencies and field executives.