Service Officer-BRANCH BANKING-Service

We are seeking a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The role involves handling daily cash and non-cash transactions, ensuring a high-quality customer experience, and promoting banking services. Responsibilities include handling customer requests, providing banking information, and resolving queries. The ideal candidate will be responsible for the bank's face, addressing customer needs and promoting loyalty.

Requirements

• Manage cash and non-cash transactions efficiently and accurately
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
• Maintain high standards of speed and accuracy in all transactional processes
• Identify and promote cross-selling opportunities for other banking products and services
• Ensure a positive and professional customer experience
• Foster loyalty and referrals