Service Officer-BRANCH BANKING-Service

We are seeking a detail-oriented and customer-focused Service Officer for our Branch Banking team. This role involves handling daily cash and non-cash transactions, ensuring high-quality customer service, and promoting banking services. The ideal candidate will be responsible for addressing customer needs, resolving queries, maintaining operational accuracy, and fostering customer loyalty.

Requirements

• Manage cash and non-cash transactions efficiently and accurately
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
• Provide general banking information and resolve customer queries promptly
• Maintain high standards of speed and accuracy in all transactional processes
• Identify and promote cross-selling opportunities for other banking products and services
• Ensure a positive and professional customer experience to foster loyalty and referrals