Sky Service Potential - Team Leader -Sky Channel-Contact Centre Inbound

Responsible for managing a team of 15-18 officers handling inbound calls for Privileged Customers, identifying and converting opportunities for cross-selling, and ensuring customer 'delight' and consistent service experience.

Requirements

• Graduate
• 3-4 years of experience with 6 months in customer service role
• Understanding of call center industry an advantage
• Excellent communication skills - Verbal & Written
• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers