Responsible for managing a team of 15-18 officers handling inbound calls for Privileged Customers, identifying and converting opportunities for cross-selling, and ensuring customer 'delight' and consistent service experience.
Requirements
- Graduate
- 3-4 years of experience with 6 months in customer service role
- Understanding of call center industry an advantage
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers