Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience
KotakMumbai, Maharashtra, India
Posted March 18, 2026
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The CX Expeditor is responsible for tracking, coordinating, and ensuring timely closure of customer complaints and service requests (SRs).
Requirements
- Monitor all pending complaints daily, prioritizing items pending beyond 7 days.
- Track Beyond-TAT Request SRs and work with teams to drive timely closure.
- Collaborate closely with cross-functional teams and escalate delays as required.