Application Support Engineer DMS Worksite - Associate Consultant - MFT - KGS CH

Application Support Engineer will provide technical support, maintenance, and continuous improvement of business-critical applications, collaborating with development, infrastructure, and business teams.

Requirements

• Support DMS (MySQL,.NET, Python, iManage integration with CAM and Litera)
• Troubleshoot ingestion, indexing, search, and document lifecycle issues
• Participate in rotating shifts and on-call
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues
• Application Deployment: Assist in code migrations, system configuration changes, and software releases
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps
• Collaboration: Coordinate with development, QA, and infrastructure teams
• User Support: Provide prompt, clear communication to internal users and clients