Application Support Engineer M365 and Collaboration Platforms - Associate Consultant- MFT - KGS CH

The Application Support Engineer will provide technical support, maintenance, and continuous improvement of business-critical applications, including SharePoint Online, M365 apps, and SPFx components, collaborating with development, infrastructure, and business teams.

Requirements

• Support SharePoint Online, M365 apps, SPFx components
• Troubleshoot permission issues, workflows, UI, and content management
• Participate in on-call rotation and rotating shifts
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures
• Application Deployment: Assist in code migrations, system configuration changes, and software releases
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status