Run - Automation Anywhere RPA Developer - Associate Consultant-MFT - KGS CH

We are seeking a skilled Consultant/Sr.Consultant to join our Automation Run Services team, ensuring reliability of production automations by monitoring performance and resolving failures.

Requirements

• Monitor production automations, including RPA and Power Platform solutions.
• Communicate failures to business users and perform initial troubleshooting.
• Implement bug fixes and planned system enhancements.
• Manage business user requests, such as ad hoc automation runs and schedule updates.
• Provide enhanced monitoring and support during peak business periods.
• Coordinate with the Build team during production handovers and hyper care periods.
• Perform code development for minor enhancements not covered during build phase.
• Liaise with the RPA resiliency team for virtual machine (VM) allocation.
• Maintain the automation code repository and a detailed log of all production issues and their resolutions.
• Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics.