Run - Automation Anywhere RPA Developer - Associate Consultant-MFT - KGS CH

We are seeking a skilled Consultant/Sr.Consultant to join our Automation Run Services team. In this role, you will ensure the reliability of our production automations by monitoring performance, resolving failures, managing user requests, and maintaining overall system stability.

Requirements

• Monitor production automations, including RPA and Power Platform solutions.
• Communicate failures to business users and perform initial troubleshooting.
• Implement bug fixes and planned system enhancements.
• Manage business user requests, such as ad hoc automation runs and schedule updates.
• Provide enhanced monitoring and support during peak business periods.
• Coordinate with the Build team during production handovers and hyper care periods.
• Perform code development for minor enhancements not covered during build phase.
• Liaise with the RPA resiliency team for virtual machine (VM) allocation.
• Maintain the automation code repository and a detailed log of all production issues and their resolutions.
• Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics.