Desktop Support

KRG Technologies, Inc. is seeking a Desktop Support Specialist to provide technical support for Windows operating systems, multifunctional devices, and mobile devices. The ideal candidate will have 3+ years of experience in field support services and strong skills in Microsoft Office, troubleshooting, and customer service.

Requirements

• At least 3 years hands on experience in field Support Services
• Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
• Experience including remote control of PCs and video conferencing knowledge
• Rotational On-call for executive support
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to successfully pass a background security check