Helpdesk Support

Helpdesk Support role with responsibility for imaging, troubleshooting, and decommissioning desktops and laptops, as well as coordinating repairs and assisting with application testing.

Requirements

• 3-5 years technical support experience
• Corporate desktop/laptop support experience in a large organisation (1000+ staff)
• Strong Windows 7 troubleshooting & diagnostics
• Strong application troubleshooting (MS suite)
• Hardware troubleshooting & diagnostics (laptops, desktops)
• Basic networking (drive/printer mappings, network connection diagnostics)
• Active Directory/PC security
• Internet Explorer & Chrome troubleshooting
• BlackBerry/mobile phone/CISCO handset support experience is a bonus